We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Autumn is cute, as in the photo. Super fast shipping
Delivery just over two months. Beautiful earrings, refined, like to wear for the entire length
Came quickly thanks. all as in the photo
Cute earrings, came quickly.
Everything is like in the description. look good. I liked it. Advise
I love them... I order not the first time, though the other store, the first did not dark, one lost, ordered these. I hope these are also not dark. the seller is good, sent quickly. I recommend.
The chain is very thin! Very beautiful! beautifully shine and look! for a great price!
Came quickly, without damage, good for its low price, but black quickly I think
Серьги прибыли в сборной посылке меньше чем за три недели. Кристаллы красивые, сами серьги длиннее, чем стандартные протяжки, в комплекте идут пластиковые заглушки.
Cute, cute earrings, just a little bit of a link bent, but I think it's fix. The store very quickly sent the order. Thank you very much, for the holiday time to come order.
Delivered in three weeks in the national parcel, description and photo corresponds. I did not communicate with the store, but I recommend
For such a price just wow. Look awesome
It came quickly, thank you.
Very beautiful, the Stones shine, look worthy, though I thought that they would be longer. But I'm still happy.
très jolie discret et la fois élégant ravi d'avoir commande cette paire de boucles d'oreilles
Great stuff. Shop and store recommend