Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very nice and small, detailed, looks good quality, fast shipping, thank you store
Goods consistent with the description. Recommend. Very fast shipping
Charms consistent with the description. Carefully made, clearly marked details. Wybita sample S925. Splicing kółeczka with flamingiem seems quite delicate, hope that nothing will not happen.
Super happy with all the details you have, super cute pink color, comes with your silver stamp, reached its stipulated date
Arrived in 2 weeks to Poland. Item stamped 925, as described. thank you
It takes 8 days to Barcelona Spain. Beautiful
12-11-2020 Ordered 30-11-2020 delivery to the Netherlands, looks just like the picture I love it.
The charm is beautiful, think is real silver, arrived in about 15 days in my home, am impressed with the speed of this store.
Very happy effect expected and reception quite fast.
Very beautiful flamingo charm. This has become my favourite. Excellent quality; very well made.
Great. Very beautiful charm. Worth a 925 test. It was less than a month in Almaty. Seller respect! Also a gift napkin))))
The order came in less than two weeks, very cute, small sharmic, less than my rest, which I bought in other stores, but it is very cute and quality, it is worth a sample, it can be seen that Silver, thanks to the store for speed, in general, I'm happy, I will order more and advise everyone :)
Perfect charmick. Fast shipping. Made neatly.
IN fact does not look so nicely, but I am glad.
Everything just like the description. I 've already lost track of the times I 've bought from this salesman. Everything's perfect all the time. 100% recommended.
Really love this product! So quaint and really well made!
Beautiful!!!
Me gusta mucho,volveré a comprar,rápido tal cual la foto
Super recommend shipment has come for 12 day of order
Lovely very careful details. Much more handsome k in the picture.. Highly recommended