Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
With a small defect, but still very beautiful. For such a price can be considered perfect. In the photo they are still in the film (on black).
смотрятся здорово и оригинально! пришли быстро. довольна
I like it very much
Earrings came as in the photo, but the Ude after I managed to open a dispute.
commandée fin décembre reçue fin janvier , produit conforme à la description
These earrings look good on the ear.
Ordered on tge 15th and it came on tge 1st justc2 weeks, very nicr but small to my liking
Not even, but I straightened it up. I did not communicate with the store. It came faster for two months in the Krasnoyarsk Territory
Earrings are very steep, but one turned out to be with a brother (she was not wearing a pin, and even in the bag it was not ( But it does not cancel that the earrings look very nice)
Серьги суперские, соответствуют описанию, смотрятся великолепно. Доставка 2 недели. Заказом довольна))) Спасибо большое продавцу за подарочек, салфетки)
Beautiful, but on one came a small Marriage (
Немного погнут треугольник. За эту цену хорошая бижутерия
Earrings Super! Look very cool!
Perfect!! It's fast thank you very much!!!
very nice earrings and Fast delivery.
The goods came a month before the Republic of Khakassia. The store sent the order the same day after clearance. Track number served in part, sometimes did not track at all (the goods left the country of departure, customs clearance, transmitted to the carrier) Earrings came in individual packaging. They did not bend during transportation. The metal looks good. The design is unusual, this is a plus. It looks neat. The fastener is strong, silicone liners. The glossy part of the earrings was covered with a protective film. So as not to scratch. Dark metal or not yet not clear, I hope not. The length of the product is ~ 4,5 cm. Definitely order more. The seller is cool, as a pleasant bonus put napkins for cleaning. Recommend!
The earrings are same as picture: lovely and elegant but at the same time discrete and easy to match with any look. In Italy are arrived perfectly impacchettati in less than a month. The store was fast and very cute because it'll add wet shiny and clean's earrings, A really cute that I really enjoyed. I tried the earrings and I must say that does not create annoyance to earlobes even if worn for many hours. Thank you ali express and thank you seller. Acquisterò again!
It is packed with a good arc, the napkins are near podarunok. All right, uncle.
Stunning, very light, do not feel I'm absolutely on urine. Super!))
Beautiful earrings, on top pasted the film so as not to scratch!