Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i’ve had this ring for about a week or two. it came pretty quickly, and hasn’t changed color or anything. love it
Great rings so cute absolutely love yeyeyeyeyeyeyeyeyeyeeyyeyeyeyeyeeyyeeyeyeyyeeyeyeyyeyeyeyeyeyeeyeyeyey
really cute, looks good, i like it a lot but shipping was long im still satisfied tho
took a really long time to get but very good quality and would definitely buy again.
Hi all! The ring is just charming! The size is adjustable. Looks like good silver
love!!! the ring is great! does not make your finger green, great quality and fast shipping!
Really cute. It’s about a US size 6-6 1/2. Came in about 2 weeks in a half to US!
So cute and super adjustable. i have small fingers and it works great for me
It took over 3 months to come to US but it’s okay , and it’s VERY small even if adjustable , so I’m just giving it to my younger brother
just like photo lol- doesnt turn ur hand green or anything. pretty pog
I ordered this like two weeks ago and it already came! It is exactly like the description and came in a short amount of time! The back is a little hard to open to adjust to your size, but it is still possible to adjust it with just a little strength. It is perfect and I love it so much! Will definitely be ordering from here again! Thank you so much!
I LOVE THIS AND IT FITS MY SMALL FINGERSSSS AND AT AN AFFORDABLE PRICE GET THIS !!
Ring shipped within a month, came even tho it said it hadn’t left its country of origin? really cute :)
Just received the item. Really cute and small. Was hard to expand though.
super cute and exactly like the pic! im a size 6 and this fit perfectly and its adjustable. also it came in like 2 weeks which is pretty good.
A good ring, traces on the skin does not leave. I thought it would be a little more, but it's not critical. Also there is a small defect on the flower
This ring was so much prettier and came faster than I expect it. Product quality is a 10/10 and even look better than it does it in picture. Thank you so much!
The ring is super cute it’s a little bit tight and my fingers are small but it is adjustable so I am can make it bigger or smaller if you need to and it’s really cute
Love them so much! Arrived in less than a month and are really cute and perfect for my small fingers!