Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful ring! I'm very happy! Waiting for earrings! Shipping is super fast! Thank you store!
Very beautiful ring, I will definitely order others from this collection! Thanks to the store for real discounts!❤& Middot;
Wife's feedback: the second time I order a ring from this store in addition with coins. The parcel came quickly, the packing is reliable. The photo does not convey all the beauty of this wonderful ring! It's charming! I really like it! I join those who are in love with the jewelry of this store. My mistake is that after reading the reviews that the rings are small, I chose 9 and in vain. Even for my fat fingers, the ring is bigger. Choose your size.
Very beautiful ring, now I will order earrings!
Ring super, delivery fast
Great costume jewelry! Recommend!
Very nice.
Took a ring and earrings set accustomed to an interesting delivery of 18 days
First my words thank people who are engaged in packing our orders! Thank you! Always get an order and you know that always comes in excellent condition! The ring is just gorgeous and I'm very pleased! Thank you for my joy! Recommend!
The ring certainly looks good, but for me it's high. I will probably give it. in the characteristic of the goods it is written that the material is zirconium. But this store is a little muddy, if the zirconium, the Shine would be better, although it plays in the light. It's ordinary glass. It came in a box of air. If I had not bought it alive.
красивое кольцо, быстрая доставка, присоединяюсь к отличным отзывам
I bought it immediately with a kit. Great! Favorite store.
Кольцо красивое, камень прозрачный и светлее чем у сережек и старого кольца. И металл светлее.
Кольцо очень красивое, брала в комплект к браслету, закажу ещё и серьги. Размер 9 немного маломерит на 18 наш,это на мой взгляд касается всей линейки этих колец в разных цветах. Но все равно все супер! Доставка 1,5 недели до Москвы, получала в Пятерочке - очень удобно. Камни в браслете и кольце одинакового цвета.
Супер!
Excellent quality and description is the same))
1,5 months on the way, and as always, everything is wonderful: packing, delivery, quality. Absolutely in accordance with the description. The ring is very original, the stone is large, clean, amazing. Complete with earrings and bracelet-great. To the store many thanks for the service, no doubt I recommend.
Nice ring. Delivery is 2 weeks. Recommend!
Кольца супер. Долго не решалась брать. Были в разделе с монетами по супер цене, и я решилась взять несколько товаров. Качество супер. Зеркальное покрытие металла. Красиво смотрится на руке.
The parcel arrived 17 days after the order. The ring received on the mail, well packed, in excellent condition, ring silver color with zircon soft blue shade, looks very beautiful and feminine, the stone glitters all the faces in the sun. I took it to the earrings. Photo and description exact. Shop all "5"!