Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel reached the Leningrad region in 22 days. As always, everything is on the level. Beautiful, stylish earrings.
Stylish earrings! Look nice. Made qualitatively. bought with a bracelet.
Это уже третья пара . Посылка пришла очень быстро, всё как всегда хорошо упаковано. Доставка быстрая качество отличное, камни волшебные. Серьги купила моей маленькой моднице (внучке )Эти серьги не останутся незамеченным, и если вы думаете брать или нет - не раздумывайте долго - берите не пожалеете, они велеколепны. Магазину процветания и хороших продаж! :-)) РЕКОМЕНДУЮ к покупке.
It came quickly. Earrings are beautiful. Quality-5 +. Color aqua gently blue-blue. The camera does not convey all the beauty of color.
Beautiful, elegant, light earrings. Beauties! Delivery to Ro fast. Two weeks. Thanks store
very very nice many thanks!
Earrings are not ordinary beauty, the quality is at the level of good jewelry, the stone is watery transparent, not bright, but it looks not bad, I'm very happy. Order arrived in 10 days, track tracked
Beautiful earrings, delivery fast, bought at a discount for coins
As always on top! Quality and delivery is super. Thank you
I bought it immediately with a kit. Great! Favorite store.
For coins for 305r. Beautiful, heavy and quite large. not for every day, although...
Fine earrings. I liked it very much. I ordered the whole set.
Beauty is unreal!!! Packing is great.
I like it! Delivery to Minsk 2 weeks. Bought for coins.
Fast shipping. Good qulity. Description matches. Earrings and store recommend.
Everyone who will see a photo with earrings on his ears always put like that! Thank you very much! God bless you!
Everything is fine. Bought as a gift
On December 6 I bought it, on December 18 I received it. Just record fast. Dreamcarnival as always on top!!! Beauty!!! I bought a bracelet for them. I recommend the goods and the store.
Long doubted to take or not, took and did not regret. Very beautiful, I thought that the color was darker, but there is no water, I'm happy. Thank you
The parcel arrived 17 days after the order. Received on the mail, well packed, in excellent condition, silver earrings, with zircons of a gentle blue shade, look very beautiful and feminine, stones sparkle in the sun. The clasp is comfortable, keeps tightly. Photo and description exact. Shop all "5"!