We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
LOVE LOVE LOVE this one very cute
it looks exactly like the photo and absolutely beautiful. I can't wait to wear it out. shipping time was good coming to the US. I would definitely do business with the store again. thank you
сначала не правильно надела, а потом кааааак разобралась. в общем прикольная штучка за смешную цену
In love with this pendant, it's really beautiful and looks so delicate! The material clearly may not last long, but looking after them I don't think there's a problem. Looking at it doesn't appreciate much, but having it on completely changes. 100% recommended
Very nice necklace, also very delicate. The only problem is that the chain is very short and I don't know how to fit in thick collars.
It's beautiful master's that in the photographs, it looks and feels very fine, a quality fantasy.
быстрая доставка. Но цвет кулона отличается от основной цепочки.и очень короткая Подойдёт на тонкую шейку
Not a bad decoration, quality lock, tight, purchase is happy
Good quality! Looks nice. There is one piece missing but if the ring wasn't there I wouldn't notice.
Very nice necklace pity one of the three chain is broken. I hope to be able to repair it ....
Beautiful. Very pretty. Thank you recommended. I love it.
It’s a little tight around the neck but it’s still cute
I arrive very quickly, in good condition. Beautiful just like the picture. I recommend the store, very reliable.
Beautiful but you need to connect the chain yourself. In one place it is not connected.
Zamówiłam 3 stycznia dostałam 12 lutego do Danii Łańcuszek bardzo ładny,ale krótki.Jesli masz grubą szyję będziesz miała ciasno.
Not bad, but the picture and in reality are not very similar
Have almost the whole collection, passionate, are perfect
Before ekb, the goods went about 3 weeks, ordered 7.12 in the office arrived 24.12. The necklace is beautiful, exactly as in the description. With the store did not communicate, sent quickly
Match in November, we put several to arrive! The necklace though is beautiful, it is also adjustable. Hope not blacken immediately.
Guys this is sooooooo cute although it did come tangled