Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like, super fast delivery, thank you very much, I'll order more...
Нормальный браслет, сделан очень даже неплохо. А учитывая его цену я считаю пойдёт. Сколько платите, ровно столько и получаете. Претензий у меня нет. Главное смотрится неплохо и это уже хорошо.
Slightly yellow, but it looks oooooochen beautiful. Girth 17 freely
Nice bracelet! Like in the picture. Thank you!
The bracelet is pretty and chic
Cool, very beautiful!!! Thank you, I recommend!!!
It's not worth your money. Very cheap in appearance. I took it for 2,65 euros. The store poisoned the goods quickly, delivery of one and a half months to Paris. With the seller did not communicate, packed normally.
Thank you, the goods came quickly
убрала 3 звена и на ручку в 16 см стало хорошо
The bracelet is very beautiful, the photo certainly looks better, the metal is yellow, but in fact also beautiful, the lock is very convenient, the store did not communicate with the goods,, long went from customs, but eventually came, very happy, thank you, I recommend to buy
Отличного качества и дизайна браслетик. На руке свободно ( так как мне нравиться). Смотрится очень красиво. Спасибо продавцу и персоналу магазина за отличный и необходимый товар и отличную работу
The goods came quickly. Description corresponds. The bracelet is beautiful. Seller recommend...
It looks very nice. Longish a little, but not critical. I arrived two weeks before the declared deadline.
Классный браслетик! Просто супер!!! Качество отличное, застежка удобная, защелкивается как на браслете с часами. Жаль только великовато, спадывать будет.
Bracelet very pretty. Enough wide. Fast shipping.
I'm happy with the bracelet, very beautiful. i came very quickly to Omsk. all the pebbles shine, cross. the lock on the bracelet is good, strong.
Очень красивый браслет.Пришёл заказ быстро в течение 20дней.
très jolies
The bracelet looks very beautiful, neat and interesting