We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The necklace came in 2 weeks! This is unreal fast! All details are in place. I am confused by the fragile transitional elements between the links of the decoration and the buckle. It can be fixed by yourself
Very Very Beautiful. Took about 1 months to arrive to US. I'm very pleased with my transition and item just as discussed.
Beautiful! Product in perfect condition. Bought to give a friend, and she loved it! Very beautiful even more often buy
The choker is beautiful! Good quality is the store sent the product fast Post it took
idêntico a foto, muito bom mesmo gente, de qualidade.
Muy bonito, brilla mucho y se ve de buena calidad. El vendedor lo envió muy rápido, llegó un poco tarde pero ese fue problema de la paqueteria, todo lo demás muy bien
Estou muito satisfeita com o artigo, e o vendedor é muito comunicativo, amei comprar com ele! demorou em função das restrições do meu país. Mas recomendo a compra com ele! obrigada
Pretty, but get slow, May is, because of transport coming Thai have Szabo
It was more finer In person , I was so surprised I thought it was a joint necklace but it can be wore separately.. I’m so coming back here and delivery was very fast
And beautiful is not heavy. Arrived with 21 days very quickly.
In general like, but found that the butterfly was bigger and the current also but was my lack of attention, but I liked recommend will look beautiful with various looks, and arrived in perfect condition and fast
Necklace very beautiful I loved definitely piece is very delicate and came in Prefect condition and is beautiful set, just thought the butterfly would be higher but still loved
Muito lindooooooooos, exatamente como as fotos, chegou mais rápido do que imaginei, recomendo muito
Muito lindo e igual ao anúnciado, espero que não fique preto
Beautiful necklace. Looks exactly like the picture and is very shiny in real life. Will definitely be wearing it a lot
Very beautiful, without flaws
Arrived very quickly the goods really corresponds with the ad, thank you store