Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful bracelet, I order already the second, I recommend the store.
Super bracelet, quality, beautiful, stylish, came in 10 days. thanks to the guys from China. I recommend to buy. pink is darker than in the picture, a dusty rose with gold with
Order already pieces five such bracelets. Really like it. Quickly delivered.
Beautiful bracelet is just as in description, good material and good brooch very recommended
It's double, it's two laps. It's very pretty. The accounts are well set and in perfect condition. I recommend this one.
Nice bracelet. The parcel reached Arkhangelsk in 2 weeks!
Bracelets are very beautiful! Came in a package with a bubble film, everything is whole, without scratches and damage. I ordered it for a gift. Fast shipping! Great store!!!
Оооооочень красивый браслет!!!! Однозначно рекомендую! Есть небольшой запах, но думаю выветрится быстро. Застежка на магните. Посылка шла месяц до Ростовской области
Bracelet is cute of excellent quality, the lock holds very well, came quickly... The store is well done, very responsive .. thank you!
Bracelet very pretty, unfortunately little ciasna. Compared with other przesyłkami czekałam very long, but it's already wine carrier
Beautiful bracelets, leather soft, magnet strong, delivery fast
Quality is good. Packed well. Delivery was a month before Kaliningrad
I liked the bracelet. Very gentle color. It looks decent. I took my daughter, but I decided to keep it. Thanks to the store, I recommend.
заказала 28.05 пришел 14.06.2021. Очень красивый. Смотрится шикарно на руке. Затежка на магните, все камушки на месте)))
Delivery about 2 weeks. What looks like on the hand-personally I liked)).
Fast delivery, the bracelet is just awesome, the magnetic fastener is easy to use and tightly attached. Perhaps only one component is leather, the rest is not, but it looks The easing point is happy and I recommend you do not regret it, and the price just pleases. Bought in Ukraine like 3 times more expensive with The store did not communicate-there was no need
All is well. Pleased with the magnetic buckle. There was a strip, folded twice, so that the bracelet should be laid down, aligned. Shipping fast.
Excellent product, came very quickly, the quality is super. I am very satisfied and recommend the store.
A little loose on my wrist but comfortable color is soft and superb
Very beautiful bracelet!!! The quality is excellent! Came quickly. thanks to the store❣