We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bracelets liked, the quality is excellent! There are additional links for a full hand. Delivery is long, more than 2 months. (((I think, with time will darken. But for such a price norms! Thank you!!!
The set for such money looks good enough. Rings only on my hand lie differently than in the picture
Quality and appearance is satisfied
Beautiful bracelet, delivery month, thank you very much, I recommend
The brush is a all-metal suspension. Looks great.
If you divide beautifully, but all together looks not very, I will wear separately
They are just like the picture of the photograph, the material won't last very bright for the quality, but it's OK for the price
Ordered 13.03.21, sent 21.03, came 01.04.21 to Murmansk Very beautiful cute bracelet, qualitatively made.
Bracelet is a legend, dovzhina can not handle. All the yak in the photo. Delivery is close to the city, with the store not excillavalasya, the shvidko called. His grosser is definitely a hoist. It's for Me Minus ce those, so you can not handle dovzhina, so the yak in the man Duge Huda zap 'yasta, I can't't
The bracelet is beautiful, I like the only thing when ordering it was not attentive, I thought that the knot would be made of small metal chains (loose), but they turned out out out out
Beautiful Same as the photo and good material. He arrived early and in very good condition
Long czekałam custom bracelet, nice, however, to my slim hand too large, quality difficult to judge, looks OK, but not yet moczyłam clasp, adjustable.
Great store. Recomend 100 %. Bracelets looks good, for such a price.
Very nice. Stylish. Thanks to the store for sending the goods.
Looks very good, more expensive than the cost of the bracelet itself. I recommend, I will still order.
Very fast delivery. All chains are mixed.
Goods consistent with the description and pictures. Shipping in 18 days. Recommend!
They're very pretty though I'm a little big, but they're pretty.
Normal bracelets for a change can be ordered. Delivery month
Neatly executed, additional chains are. For the summer will be cool. The order quickly came and at a price more than acceptable