Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beads are beautiful, heavy and cold, the stone is real. thanks. i will order more
Very like!!! Natural stone!!! Thank you!
Very beautiful. Good quality. fast shipped, thank you
Super good quality, extra fast delivery
I liked the decoration. I think it looks stylish and slim. I ordered what is more authentic. Fully corresponds to the description and photo. It came quickly and well packed in a "pupyrku". I advise the store. There was no need to communicate with the seller.
Ordered several different models, and really very satisfied, the necklaces are of quality, I highly recommend this store. Thank you
Apparently good quality necklace Let's hope it lasts.
The order took 3 weeks to Sochi. In general, the appearance is satisfied. Beads like a stone, but the pendant looks like plastic under a faceted stone (light). But everything is beautiful.
Very pretty
Камни тяжёлые, выглядят достойно и хорошо.
Decoration as in the description, cute, purchase is happy. I did not communicate with the store.
Great! Identical to the photo, fast delivery
Good qulity. Looks very good. Very fast delivery.
Lovely pendants, I ordered two, myself and my mother as a gift. come quickly. There are no complaints. look great
Good time of day. The suspension corresponds to the description. Heavy... natural stones apparently) took as a gift. Packed in pupyrku. Thank you.
I liked the necklace. All beads are different depending on the shade and pattern, so who will be lucky. Heavy cold. necklace and store recommend.
Very beautiful necklace... heavy... looks like a natural stone... work neat... I'm very happy and happy... recommend!
The necklace is beautiful! I love it! Maybe a little long but that's my mistake why there were two measures and I took the long one. But it's just like the pictures. Very nice! I'll ask this supplier again! Thank you!
Very beautiful necklaces, beads are even, chic length, stones of good quality. Super 5 *****
Красивое, тяжелое. Быстрая доставка