We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery Krasnodar territory 3 weeks. Neat beautiful earrings, shine in the light.
Simply gorgeous. I am in love. The backing is stamped. I don't know how to verify that they are moissanite but other buyers had the tools. I didn't communicate with the store but the items were packed very nicely. arrived undamaged. arrived in 18 days via epacket
brilla bastante, no sé si es de verdad, pero se ve de buena calidad. lo pedí el 13 de septiembre y me llegó el 30 de septiembre a Chile. viene con 2 certificados, una bolsa de terciopelo, su caja y en general estaba bien envuelto. gracias!
Very beautiful earrings! Everything is fine! Thank you very much to the store for the beautiful jewelry! I'm very happy with the purchases in this store! One delight))) and a wonderful mood!!!
Earrings are beautiful, sparkle even from a chandelier. About naturalness I will not say, I bow to Swarovski crystals. But that doesn't change. For me 0,5 carats-this is the maximum size, if it would look more like a little bit, especially if you mean trousers) certificates are attached, a box, a box In general, fire!
Gorgeous! The sparkle is unreal and the earrings are very delicate and well made. Very happy.
I was pleasantly surprised that it arrived in a week. It was packaged in a separate plastic bags so the stones will not damage each other. The earring has some weight to it and the craftsmanship of setting is very well done. They sent two certificates for the each stone and the moissanite looks beautiful. I recommend this product.
Fantastic!!! (✿ ^ ‿ ^)
Very fast delivery. The earrings are gorgeous, the shine is blinding. they are chic. immediately ordered another one in 0,5 carats.
the moissanite shines like diamond. attached for comparison. my ring is diamond
Better than I was expecting. Highly Recommend. My only suggestion would be to send the earrings in a better box.
BEAUTIFUL. Great for the price. Earrings sparkle. hard to capture in the photo. Worth every $$. come with papers
Ordered on 8th Dec., received on Dec. 23rd. Reasonable price!! Nice product! Earrings genuine shiny distance scale beyond this please dish with luxurious and etc ~ warranty came under French and meticulously packaged with competitive price ~ click to buy
Very satisfied. Thanks honest store and very friendly answer quickly all my questions.
Beautiful earrings. Bright! With documents with 2 m copy)
Beautiful and cannot believe the clarity. I will definitely buy another pair. Came quickly and everything is perfect.