We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bracelet is beautiful, hope have a good quality!
Arrived well ahead of time. Loved
Arrived early and the product is identical to the photo. Very beautiful. Recommend this store.
We am passionate and inprencionada with the material she and lindaaaaa more lindaaa MSM Super recommend'm very happy
Much loved OBG paid 7 real, just picked a very large number 21cm, because my arm is thin
Perfect! Loved the bracelet. The size also was great!
Bracelet beautiful, like the ad and arrived in 20 days
Great very satisfied came like the picture very beautiful
Beautiful too! Arrived fast. The clasp working normally and stones bright all in right place. Loved!
Thought it was a little big in my wrist, but liked because trinkets are small and delicate, recommend
I loved too, but asks very small. But is maravilhosaaaaa loved
Just came less than requested, ordered 17 cm, 15 cm, how to change? Tight
Beautiful too. Bought the 17 and have very thin wrist. Gave perfectly.
I found pretty Should have chosen a number more only Q there was my mistake Q did not measure before buy .. But to use the left arm Q is thinner Q right hehe ..
Bracelet perfect and beautiful took size 18 found a little tight
Beautiful all completinho and so far without problems. Was sent without delay, good store. If darken with use I come back here and edit the description.
Chegou dentro do prazo, muito bem embalada e linda. Super indico.
She is beautiful! as the ad… recommend!
Very beautiful, very shining, exceeded my expectations, only the wrong size but there I put in that I already had