Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool beautiful ring size approached recommend
From the second attempt I got into the size. For me, the size table is different by 2 sizes. The first wheel was fast, the second for a month hung at customs (already and did not hope to get). All the rhinestones are in place. The ring is beautiful.
I love this ring, the delivery was fast, everything is super
Beautiful
I think it won't break.
It came up, but in size it is slightly more than black, on the nameless bolshevato on average I'm not enough. The ring itself, as for me beautiful, but very wide. It was necessary to take more narrow, it looks more elegant
очень быстро пришло , спасибо
Гарне колечко, продавець молодчинка, додав декілька камінців по моєму проханню. Велике дякую!
The ring is good, it came very quickly. I ordered the size 8 for the big ballet.
Very beautiful. Sorry with the size did not guess.
Chic ring. I ordered a ring for a finger with a size of 16,5. This size was not in the size range. I ordered 7, great, I will wear it on another finger. And 6 is small (((my golden middle was not (((
Very nice Article according to the description.
Super Ring high quality, lovely ceramic. Shipment 21 days.
Посылка в Алтайский край шла 1,5 месяца. Закатываю второй раз, очень довольна. Кольцо прекрасно смотрится. Хотелось бы отметить, что в первый раз заказывала белое, ношу его почти 3 месяца. Качество изумительное. Очень рекомендую к покупке. Спасибо продавцу за такую красоту
Product conforms to the description
Very nice ring, nice effect thank you to the stores, took size 8 for a French t55
Delivery to Ukraine month. It looks very beautiful. Done neatly. The pebbles are all in place. Size 8 at our 18 came up perfectly. Thank you!
Super!
very good store