Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute and very exact, sent fast
I thought they 'd be heavier, but they're great for the price, they're the same as the picture. They look very cute and are very comfortable it took 2 weeks to arrive. The very kind store
Highly recommended, excellent service, I had no problems with shipping. He arrived at my house a week earlier than expected. It is the same product of the image, it seems to be of a good material and it arrived in perfect condition. I am very happy, I will surely buy from this store again hahaha.
They are beautiful fast shipping
Pretty cute, the perfect measurements, I liked them very much and I'm very happy, they're beautiful.
Awesome rings!!! Sent after a week-poltara (((went 2 weeks (((
Very good
Very cute, size 8 Approximately, all the same
Same as pictures, very cute that if they're big
Beautiful, just as in the picture, the size is like a 8US.
ring is smaller than I thought, but it's still cute and will go with a lot
Rings are good, went exactly 2 months, it's on the middle finger in size, another in size on the nameless,
They are beautiful, the same as in picture, some I are small. Pear attention, are of plastic resin
Beautiful product :), I am very happy with my purchase! I recommend it, plus I get super fast <3
love those rings! an addition to the green one i got
Come on time. The size of light is 16-16,5. And Brown convex 18. In general, the quality is good.
Very cute, colors same as the photo and I arrive very fast
The rings are super cute but unfortunately I didn't look good
Beautiful! I'm fascinated by :)
The order arrived in two weeks, I was perfect: D