Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful product I pedi size 7 to my finger is a little big, recommended size 6. I 've already made my order size 6. It arrives in 15 days super fast
Delivery to Kiev within 3 weeks, packaging is reliable, the goods came whole. The ring of the daughter really liked it, she wears it almost every day, she does not leave a dark trace on the skin, she is very satisfied with the purchase. Thank you very much to the store and delivery, I recommend.
Everything exactly came very quickly, I ordered a little more than 17, I will order 16 stores for the next time I recommend
Beautiful I just ordered 1 size to small
Всё просто супер,за копейки получила удовольствие...не снимаю вообще
Thin, but from gold not to distinguish, while it was new) went very long, or lay on the Russian customs, as from China came to the border very quickly. The goods are good. Recommend
Size is accurate, shiny and rose. Would buy again, this is a basic jewelry that looks minimalist. Washed my hands once and looks the same.
Everything is fine. But for size 15,5 size 5-bolshevat.
Ordered 31.08.21, came 09.11.21. This is my third order from this store. The goods are very satisfied! Coverage is enough for half a year 24 hours wearing, which can not please, especially for such money.
Awesome ring, before Kytmanovo went 21 days, very beautiful I hope will not climb
The ring perfectly fit in size, looks very cute But I waited very long.
just simple and beautiful. I'm just hoping that will not rust .
Perfect, I 've been using it for a week and it hasn't gotten ugly. Although it's a little big
very accurate, nice shiny color wears beautifully
Nice and good quality. It's my second order in gold color. In photos after many days of use, don't get dark
I would have chosen a smaller size
The ring is beautiful, light, color for gold, delivery to Ukraine 22 days. Seller and recommend
As in the photo, very nice and arrived quickly, thank you very much
26.11 ordered, 21.12 took. Ring without damage, as will be in the sock-I do not know. 5 Size is according to 16
Cute very thin ring. Color for gold. It's been over a month. Fit in size, size in size. I like it, gentle beautiful. I recommend the store and thank you!