Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect Mother mother mia if it's small haha now it lasts as you can tell the difference from 7mm, to 3mm
All OK. The length is 54 and 55.
Delivery to Ramensky was 22 days. The goods came unharmed. Everything corresponds to the declared characteristics. Looks good, beautiful, glitters. Recommend.
Great quality, pesadinho up, apparently will last long
The necklace is very beautiful, the link corresponds to my request. Well packed and all in order. Recommended
цепь отличная. соответствует описанию
Amazing. Great quality, weight and feel of the metal. Love it. Fast shipping
Very good. Very worth buying. The material is wonderful, heavy so good
Order went days, the chain is just fire! Not too long and not short, that's just right! Does not twist, looks good
The order came, satisfied completely. I understand that for such a price the quality is not the best and through time the material will be erased. But if you put on only for meeting and on the way out, the thing will last a long time.
Very beautiful and delicate, arrived very quickly, with even a protective packaging toast to use together with the product.
It went for a long time, more than a month, the quality is good, it looks beautiful, in the set there is a bag, if the stainless steel will spoil during the socks the socks For such a price is very good
Very beautiful, well done, but found a little short
Very healthy chain, thank you to the store) as a gift put a bag for storage
It came safe and sound Combined 2 parcels in one, but so even better. The links are all whole and if you do not look closely then you can say that it looks like silver
The product came well packed. i thought kanechno-wider,
Cool!!!