Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast
Really really cute. Just loving my lil solar system bracelet!
The product is amazing.
Arrival after 51 days because of this damn corona virus, the item (the bracelet) is as described, excellent value, quality / price, many thanks to the store, thank you, I recommend it
Top
Like others bracelet, very worthwhile. Come with 10 days here in MG-BR
They are very cool! The goods went long before St. Petersburg-I ordered it in the middle of February came in early May. Put it in the mailbox. Very convenient!
it's perfect!The colours are right and it fits in my hand! thank you very much! It arrived on time with no damage at all.
..В одном общем пакете с внутренней пупыркой прибыли много заказов из разных локаций.. Каждый отдельный продукт имел личную пупырку и пакет. ..Номер отслеживания был привязан к службе доставки 5POST. 01.03.2021/04:04 оплатил = 141,58 нашинскими, а 19.03.2021/08:53 получил большой пакет на кассе маркета "Пятёрочка", что находится вблизи к моему дому города Батайск, Ростовской области.. Покупка выгодная. Рекомендую к покупке.. ..Браслет полностью соответствует параметрам заявленным в описании к продукту в магазине продавца.. ..Здесь разом заказал три разных браслета.. ..Этот браслет на резинке. В комплект продавец уложил запасную резинку длинной в два раза больше необходимого для отсутствия просвета между камнями по их количеству и габаритам.. Я заказал планеты и луну по 10 мм. = 11 шт., а галактики по 8 мм. = 10 шт.. И могу сказать: "На крупном запястье смотреться будет браслет сильно растянутым". Мне повезло, камни по всей длине не расходятся. ..В общем - все камни красивые, яркие..
Exactly like the photo - Fits around my wrist perfectly. Thank you.
A combined parcel came in 10 days. Busenki are small, almost the same in size, black shimmers, I ordered this. Spare rubber is attached. Thank you.
perfect
5 stars very well made beautiful I'm very happy with it the beads are solid heavy weight I got the man's bracelet and I love it and I love it thank you very much cellar I will buy lots more from you fast shipping . Harley recommended store
The goods from your shop have reached my hands in Thailand already, the goods received are of good quality and very beautiful.
Very beautiful bracelet! Together with him there was an additional rubber band for the bracelet (apparently, in case the first break). Black beads shine like space. Looks good on the hand.
Excellent, bright bracelet. In the kit there is a spare rubber band. All satisfied
It's really beautiful. Thank you very much.
Very well made. Recommend
Very nice bracelet, quality super fast shipping niecały month.
Bracelets are excellent, but I think the man will be small. Take a minimum of 8mm, otherwise quite small beads