We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful ring!) lightning delivery to the cash register in five-only 5 days)
The ring really liked it. Thank you to the store for the fast delivery. Prosperity to you
The ring received on time. Very high quality and beautiful. Recommend!
The ring is wavering, happy completely to understand it, you need to take it in your hands
I recommend. I am very satisfied as always.
It's beautiful. And it can be adjusted. It arrived quickly in the Canary Islands!
rápido, llegó en menos de un mes, excelente calidad y es adaptable. lo recomiendo y volveré a comprar
Superb, very nice ring... in a nice box!
Very beautiful ring, long wanted it! I know the store, not the first order in this excellent store! I will order more, I like a lot of things!
my client found the ring beautiful
It's better live. Individual box. Very well packed. I recommend this store, quality and good price. I recommend it.
It was about 3 weeks before Moscow. Well packed, came with a box. I do not know whether it is silver or not, but a very beautiful ring. I love green tourmaline.
Thank you, the ring is very beautiful, I recommend the store to everyone
I liked it very much! The rings came quickly. Packed each in a box. Very nice! The rings themselves are made perfectly. All as in the photo of the store! Thank you!
It's beautiful. Color Green.
I got the ring for seven hundred rubles. To say that this beautiful ring does not say anything. It seemed to get off Galadriel's elfishy finger. Packing for 5 points, my first order of this store, I will still take it.
Fast shipping. A beautiful ring, not ashamed to present as a gift. (packed in a beautiful box of handmade). Recommend
wow !!! everything is super love the store and the products