We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received my product with good condition thank you so much saller
Muy buena experiencia, llego en tiempo y forma, el collar es algo pesado por lo que si es acero inoxidable, excelente opción por su precio, encantado.
Very nice details. I 've been with him for two weeks and before the showers it doesn't change the tone or color. Recommended
. Excellent chain really liked ordered for Kazakstan came in 31 days
Amazing quality, the best I 've ever asked for. It's very perfect.
The necklace is the same, very good material, very nice I received in less than a month.
This great, I love the material, in excellent condition. Reliable store
Highly recommend. Love the necklace and would buy again for gifts.
It’s elegant and really good. arrived quickly in Germany
Really liked these happy I bought them for my 2 boys
18 días en llegar a Colombia, acorde con la descripción del vendedor, acero inoxidable
I love it when it arrives before date, so I have a chance to present in person and not. Do the forwarding process. Thanks
Доставка в Украину всего за 2 недели. Цепка клёвая, заказом доволен
I'm super fast. The necklace feels super heavy.
Bonito collar me encantó, buena calidad. definitivamente volveré a pedir en cantidad :)
It went long, more than indicated (Chelyabinsk region) In general, the product corresponds to the description
Chain came very fast within 20 days. Is beautiful. Thank you very much AND warmly recommend salesman AND product.
I loved the product finish, the order arrived in 3 weeks
Excellent Product, good quality and shipping arrived to me before scheduled time, recommended