We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality products. Great finish. Will buy more. Will buy more Just gotta hit the size. Bought 9 and was very big
O anel é belíssimo porém bem pequeno em relação à outros do mesmo tamanho. Mas vale a pena comprar. Recomendo a pessoa que comprar pegue um número a mais. Chegou muito rápido.
Perfect Beautiful Delivery was super fast Recommend the store
Very beautiful like pity was great ordered the number 6 the lowest of all.
Very beautiful ring! Neatly done, no complaints! I'm in love with him. Exactly the same as in the store's photo. Just over two weeks.
I really liked the ring, qualitatively made, looks at the hand gently)
Received ahead of schedule and enjoyed the ring, soon return to buy more
Кольцо просто охринительное за такие деньги!! Я в восторге. Хорошо что можно выбрать размер, у меня примерно 16 взяла 6 размер.
Are very beautiful and very delicate. Loved all parts. Arrived very quickly.
Just beautiful! Super recommend
It's very nice though it doesn't just wear the colors of the photo. I thought k would be of more pink shades.
Very beautiful, as in photo, have used always and so far not lost color.
Love love Lovee . Totally in love with the ring . Loved the quality . Highly recommended. So satisfied with the quality . In short amazing.
Beautiful piece, just a little uncomfortable because of stones, loved.
The ring is chic, but I ordered a huge one. So sorry, almost 300 rubles spent, now I do not know what to do with it
Fast shipping. The ring is beautiful. All the stones are in place. I receive compliments. All the stones are in place. At first uncomfortable to wear. But I'm used to it. Only the color of the metal is very yellow. In general, the purchase is happy. Size fits. Recommend store
Wonderful, perfect! Great store service Fast arrived in Brazil! Back to buy!
Very beautiful ring, the first time I order from Alika, though I waited for this parcel more than 3 months, and so everyone is happy