Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful! Thank you! Mega fast delivery to Ukraine (10 days)
Beautiful, very nice craftsmanship. The ring correspond to the description and the pictures. I recommend the product and the store.
Very nice ring, the stone is very pretty. To see about the duration if the stone holds and if it is really money.
Good qulity. Beautiful ring. And fast delivery. Thank you!
Muito lindo, a pedra perfeita e parece ser prata, única observação é a forma de prender a pedra no anel poderia ser mais segura e mais bonita, mesmo assim recomendo é lindíssimo.
I made an order 11.11.2021 received 27.11 very quickly, the ring is very beautiful, I'm delighted, the size of my size 18.5 came up, a little back-to back) back I advise everyone the ring, super)) Thank you to the store ***
Удивительно быстро пришёл заказ. Спасибо. Мой размер 36,5, заказала размер 6 и очень великолепно подошло. Очень нежно смотрится. То что я хотела. Рекомендую
Nice silver ring, not too small, simple and elegant. The moonstone has white reflections. Fast delivery within 10 days.
Cute! Black Friday with necklace and issyo to sweating. With two 1,000 er is no easy. Special Attack きゅう kettle. Stone of some of the SH しろっぽかっ ざんねんだけど, saw body is not because there are you want. Outside round ざいはは silver aestheticism おもい with No.
The ring came quickly, as in the description. Thank you store.
The ring is beautiful, everything is as in the description. The Stone plays, it is visible in the last photo. delivery is fast, thank you to the store. I recommend to buy!
Excellent ring, I think it's definitely silver. Delivery fast, me a little freely
The parcel is combined, delivery is 2 weeks. The ring is beautiful, without flaws, it looks like silver. The store is responding to concessions. 10 +++++++++++++
Very nice thanks to the store excellent work. Order arrived fast
Very nice ring. Delivery in Ukraine is not fast, but the quality is good.
Nice ring. It costs 925 test, it looks like the product itself is not bad. I like it!
The ring came in a month. Glory to the gods without a cut from behind! It's very nice and beautiful. The stone is very interesting. Immediately put on and until I want to shoot.
Pretty stone fits great and this is a nice honest store Highly Recommend
I recommend