Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is great, the leather necklace is thick and good quality, the said is heavy and well done, the bitone is perfect, photos speak for themselves. Do not hesitate to purchase this product, I am very satisfied. I recommend.
I am pleased. Looks great. It's bad that the rings on the lock can easily warm up-you can lose.
Quality goods, beautiful performance, 100% corresponds to the picture and description. Very satisfied
es exactamente como el de la descripción, ligera y comoda
Конечно не серебро,но смотрится благородно.Очень надеюсь что не почернеет.
Lovely pendant, exact to order. Seller recommended.
This is absolutely beautiful excellent customer service I have bought a few things from the store every time the quality of the stores product is A plus , on a side note I wanted to mention if you wanted to remove the center peace you can if you wanted to but of course it looks so much more awesome with it on, love the gold and silver two tone combinations amazing
I arrive in 15 days in chile, just like the photo, I 'd like the chain to be a little longer but it's okay. Good product, quality, and very fast shipping
It is a very good quality stainless steel chain-free pendant, with very detailed Nordic engravings, a little heavy but worth recommending.
Exactly as described, material quality, heavy and very beautiful!
Gorgeous product, quality at the highest level, heavy, the chain is quite durable, everything is as stated, I highly recommend to buy
Very nice of very good quality the size is perfect
Stylish thing! Shipping fast.
Товар шел в Оренбургскую область почти месяц, трек отслеживался. Качество молота на отлично, бусина пластиковая, шнур тонкий, застежка считаю слабовата, брал в машину на зеркало заднего вида там думаю будет висеть нормально.
It came just as I expected, a little late but for logistical issues. Thank you salesman.
The earring is beautiful, but the cord is not very good quality and it is so rigid that it is difficult to put, although for the price it seems reasonable, faster delivery than expected
Awesome product great bang for buck will definitely be buying more from them
Nice
It came very quickly, was supposed to December 12, came on November 22, thought the size would be bigger, but, in fact, even well, that the decoration itself is not too huge, the chain is also strong enough and looks beautiful