Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality and very beautiful
They're exactly the same as in the pictures. All we have to do is hope they don't get ugly.
Ring Duge garnies, mayut viglad of natural gold. Poki shcho don't know the Jak svidko stink the dungeon. We came to reach schvidko (for 2,5 types) to flattering (Gdansk). Recommend.
Very good quality of jewelry, everything is very neatly executed. It looks gentle and beautiful. Fully corresponds to the description. To Uzbekistan delivery month.
Я влюблена в эти кольца. Не думала, что настолько будут шикарного качества за такую цену. Я влюблена в них. Буду ещё заказывать. Спасибо продавцу.
Loved the quality .. loved the color.. but unfortunately the golden one came small on me so that i had to wear it in the top of my finger .. but still looke nice ..
Super good i love all of them the quality is super nice I’ll buy again from this store, the bad thing is the livraison it take a little bit longer than I expected but it’s okay i resaved them in a good quality thank you
Very worthy of the quality of the ring.
Bijouterie liked, it went relatively quickly 3 weeks to Poland. Packall was fine. Thank you store.
Очень красивое колечко! Второму применение не нашла, а это супер!
Good quality
Very wonderful excellent quality happy that I bought it .. Very wonderful excellent quality happy that I bought it .. Very wonderful excellent quality happy that I bought it .. Very wonderful excellent quality happy that I bought it .. Very wonderful excellent quality happy that I bought it .. Very wonderful excellent quality happy that I bought it .. Very wonderful excellent quality happy that I bought it .. Very good quality excellent glad I bought it
One of the Rings came with a defect. Wrote to the store, he said open a dispute. Opened the dispute, returned half the cost of the Rings. I recommend the seller, I replied promptly, so I do not remove the star. Rings themselves are very cute, the size is difficult to adjust, and for me the color is a little yellow. The parcel to Rostov-on-Don was 12 days.
Cute rings, I hope they do not darken. I ordered several jewelry, as a gift, the store still put a hairpin
Very cute ringlets, the size is adjustable! Delivery to Voronezh is very fast in the post office of Pyaterochka: 30.10 sent, 11.11 already the parcel was in the post office.
Very beautiful ringlets! Made very high quality, on the hand look stylish! Thank you
Great rings, came whole. The convenience is that they are adjustable to your finger size. Universal)
Good quality, all as in the description. Let's see how quickly gilding it will be erased, but for such an amount of cute costume jewelery