Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quickly, the stones are in place, look good. The only thing that the clasp is combined with the arch is not very practical.
Siberia! earrings Super! True, small, but that's it! Very neat look on the ear. I will order in gifts 3 more Couples! to Novosibirsk went exactly 1 month, came a day a day. very beautifully packed in a box. I was delighted! Thank you store. surprised ....
Упаковано кпасиво.Сами серьги маленькие,детские,но прикольные.Шли в Латвию 2 месяца,5 дней.Долго.
Excellent condition, metal good, I liked it, I will wear it. Seller recommend.
Came whole, quickly. Well packed in a box. The clasp holds tight. Thank you store. Recommend.
Cool. Photo, unfortunately, does not convey how they melt. And packed in such a nice box.
Beautiful earrings. Shine beautifully. The description of the goods corresponds.
Earrings are simply fantastic and the same money. The order is very satisfied, we will order more.
Received at the Mail, in a beautiful box, everything corresponds to the description Thank you, the only thing, thought, that they will be larger, and so very elegant evening earrings.
Very cute and packed in a nice little box, fast shipping.
Very cool earrings, but a little weak clasp
Earrings are very cute, came quickly, their money is worth Packing bomb, not ashamed and gift
Shipping and delivery is very fast. A little more than 2 weeks. I thought it would be a little more. But I also like it. I did not communicate with the store.
In the Samara region, earrings went for more than a month. With the store did not communicate, the goods were not tracked. Very small.
Very beautiful earrings, with the store did not communicate but thank you very much...❤
Delivered in a month. Very beautiful, in the light shine. Thank you.
Very cute earrings came in a nice package) let's see how they will be in the sock.
They are wonderful!!!
Earrings are beautiful, cool. Come quickly. I ordered 27.13.20, came 22.01.21
After a long wait the packet has arrived. The earrings are very beautiful, corresponds to the description The pearl earring is a little different, it is a little wider than the picture Still, I am satisfied Thank you