Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect. Like in the picture. agen, the shipment was tadisimo and the product very good.
piekne i bardzo dobrze wykonane. Zapakowane bardzo elegancko i szybka wysyłka polecam !!!
Guaau I am very impressed with this store was very fast delivery exactly ingual that the image and if it is silver has the legend they are beautiful I arepiento will not please another I never had communication with the provedor but my respect came fast delivery thanks
Very pretty, in addition I received a small gift, thank you very much to the store.
Carnations 7mm. Quality occurates. It's all about classics. In the last photo for comparison on the right round is plastic. Advise. Bags + salt.
Great product, however, colorful's color are lighter than the picture shows, what not cheapens the product, because is good and beautiful. Excellent store! All it is well done and beautiful. Comes with a pair of screw in silver and a pair of transparent plastic screw (holds very well). Arrived fast to Brazil. Recommend.
very accurate earrings, I love them.
Серьги такие же как и на фото. Два вида застежек. Единственный минус, что застежки из серебра очень очень маленькие, застегивать на мочке ими не удобно, нужно очень постараться чтобы попасть в гвоздик. К сережкам прилагается салфетка. Это замечательно. И продавец положил еще в подарок резинку для волос, что тоже очень порадовало.
Very nice pearl stud earrings. Would like to have a larger back piece.
Delivery three weeks, straight As in the photo and as described, I really liked earrings, the highest level. everything is wonderful!
As they look in the picture and very well presented inside a bag and bring a suede for cleaning
I loved them, good size according to l description. Seller communicates to advise fast shipping. It comes nicely packed and in an elegant bag. I'll buy more to give away. I recommend it!
produto chegou corretamente e rápido. Os brincos são lindos. Eu amei. Recomendo a loja com certeza!
The pearl are natural, so is normal to be different to each other. One split out when I was taking out but nothing that a little bit of glue don't solve it. I liked very much e certainly would buy it again, Thank you.
Красивые сережки, отлично смотрятся на ушах. Уши от них болят. К сережкам положили мешочек и тряпочку. Доставка больше месяца. Спасибо большое
8mm. Purple. Liked it. Delivery 3 weeks in the RB, tracked. There's only one metal. Stubs.
Arrived in 20 days from China to Brazil! However, found the pearl small for 10mm, but appears to be genuine and the pin is indeed Silver 925, recommend!