Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A beautiful bracelet, bought her daughter. As a gift put a napkin. Thank you!
Love it
Super! The quality is excellent. The Stones shine, on the hand looks neat and unruly.
Muy fina y muy bonita.19cm de largo.
Beautiful!! Looks 100% as in the pictures!!
A wonderful bracelet, I liked it very much. Recommend. The store put as a gift earrings and a handbag made of velor.
Order lost on delivery, money returned
Bracelets super, I order not for the first time, fast delivery, as a gift pouch, Rag and earrings
Divine! Wild delight! Looks chic. Came in 2 weeks
It's very pretty but very small the letter almost doesn't look but for that price you can't ask for more
Fine, beautiful and elegant! I hope she doesn't get ugly. I liked her very much. Thanks to the store for the little gift she sent.
Браслет очень качественный! В Архангельск доставка две недели в пункт выдачи. Сначала боялась мочить его, но он от воды даже не темнеет)очень рекомендую продавца!
Good silver bracelet, worth a sample, pebbles shine in the sun,
Beautiful… 've but 2 same ordered arrived now but only a.
I love these bracelets, not the first. Quality is super, and delivery is faster than planned. Recommend!
I love it. He comes with his little bag and his little mop to clean it up. Excellent
Very delicate chain. Yes, thin. Pebbles in the letter and separately there is a stone on the chain. It's not dark. Delivery three weeks.
The bracelet looks chic! For such a price I do not know how it will be worn, but now I really like it! The size is as indicated, all the pebbles are in place. Thank you!