We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Трек отслеживался, хороший продавец. Товар очень хорошего качества! Доставка 2 недели! Всë супер!
Delivery fast all has come.
Массивная, добротная цепь у браслета. Стоит своих денег на 100%
Great little bracelet
товар соответствует описанию трек отслеживался доставка 1 месяц
Delivery in less than a month in Brasília-df. very good. The pictures have average and the smaller.
I love chain matching I buy before but there's no washer on the chain is loose not to lose, but nothing that won't fix
Product as description, times waiting lunghissimi 2 months. Hopefully no become Black
24 days to Chelyabinsk from the moment of order. Pretty fast. Track was tracked until received. Got a five in the pedestal. Bracelet quality, grandson satisfied. Order and delivery is satisfied. I recommend the store and the goods.
Beautiful and quality black chain bracelet 7mm wide. But short. The length of the thick chain is only 177mm. You can not lengthen due to the use of an additional chain. It is too thin (0,7mm wire) and the links are not soldered-it will break instantly. Designed only for decorative functions. I make it up to the thought to buy a second bracelet and from two short to collect one long. Went to St. Petersburg 43 days in the console. Bought for 127 rubles with free delivery. To the store -- thank you.
Good quality but a little complicated to put alone ..
Great product, recommend the store and the product. Ordered 18cm perfect
I loved it, better than I expected in quality, and the same price, perfect add-on to use it