Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a beauty, delivery a little more than 2 weeks, I think that quickly, the bracelet came in a combined parcel with other goods from different stores. Color as in the photo, ordered because of the color and interesting design, on any hand. The stones are not large and it does not look cumbersome even on a thin hand. I recommend to buy.
Muy bonita, tal y como se describe. Ha tardado dos semanas.
Very beautiful. Like in the picture. Thought there would be beads larger
Cute and delicate bracelets! Delivery fast, 10 days to Moscow. came one parcel with orders from other stores. 5 S
Comfortable bracelet on a stretch elastic band. Corresponds to the description. It came a month before Kiev. Definitely recommend the store and the product.
26 дней в Украину. Красивый браслет, выполнение на отлично. Буду брать ещё.
Nice ceramic bracelet, good length for a wrist turn of 16cm
Very pretty the stones and colors, medium quality, are innermost not split but fit and fit. Order arrival 10 days before stipulated
Obrigada vendedor chegou muito rápido, super indico ó vendedor, amei bracelete!!!
this will make a great Christmas gift, it's a little too tight on my wrist, beautiful though, thank you very much
I liked it. Good looking. Looks like natural. In life, better than in the photo.
Very nice
son hermosas el unico problema es que son muy largas y para la muñeca hay que darle dos vuelta y se enreda. por lo demas se ve muy bien y bella.
The bracelet is stunningly beautiful, the color is universal, worn in three turns around the wrist. Delivery is super-fast, 2 weeks to Moscow. Unfortunately in some places, the beads are badly painted (the last photo), it does not shine into the eyes, but I'm afraid that it will quickly climb.
Very beautiful bracelet. Let's see how much rubber band that holds the beads.