Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved rings of excellent quality the photo does not show but they are very shiny in person. Arrived quickly recommend the store.
Love them thanks will order again!!
Lindo dms
I honestly should say the right thing the ring is perfect I haven’t imagined that ring would be this beautiful it’s shiny and fit perfectly on my finger
It looks exactly like the picture and it’s more beautiful in person. Ladies don’t hesitate on buying this ring . The camera doesn’t do no justice for this ring. It’s more beautiful in person I give them 20 ⭐️ stars.
Great quality
Magnifique ❤️❤️
Very nice ring, delivered quickly, thank you to the store
Przepiękny pierścionek , dobrze zapakowany i szybka przesyłka oraz w prezencie dodatkowy pierścionek!Polecam bardzo ❤️❤️
Beautiful ring
Muy bonitos los anillos a mi esposa le encantaron,tal como lo publicado no hubo ningún contratiempo todo excelente y muy contento con la compra.
These are stunning very sparklie. I actually didn’t even know my size but it also fits perfect 5* defo recommend will also be buying from this company again thank u.
The same shape but came but the size is 8 small if your hand is large take the largest size. Thank you very much for the store and the fast delivery and good packaging
Is very beautiful, high quality, I loved, only sad cuz sank on my finger, advise order one size bigger.
As always in this shop everything perfect! I love the lo.com pre ring for u set of earrings and pendant i took in this store! I'll keep buying thank you!⭐⭐⭐⭐⭐
Very beautiful and very high quality rings! Recommend! Size matches))
love this company i buy all my rings from here the shine and size of the rings are amazing did take a bit longer than usual though
Very nice for the price amazing quality. Well packed. Came less than in a month. Arround 3 weeks.
omg love love love my rings beautiful and come quick
Brilliant rings for the price they really do look amazing on even against my real diamonds they still look cool postage really quick and have bought a few from this store will deffo buy again