Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelntime. Jewelry Online Store. Free Shipping on all orders. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is good, not very neat, but it will work. Tag with a pointer that Silver (fake)
Ordered on August 28, came on September 27 in Kharkiv. I liked everything very much, the quality is good, it looks very elegant, also the gift was sent, for which Thank you very much))
Chains were delivered to Belarus in less than a month. Neat, thin. As a gift put the pussets. Everything is packed in small bags. Looks good necklace. On the shortest clasp, the top necklace is almost like a choker (as in the photo of the model). On the longest clasp-a necklace of medium length. Thank you store!
The goods came quickly, corresponds to the photo and description, thanks to the store!
Very good Silver does not change elegant color I recommend
Very beautiful for $2,99! It came quickly in two weeks in Mo, as a gift the store put earrings-carnations, for which a separate thanks!
Simpotichnenko looks. Shipping fast. Worth a sample 925
Милота, для худеньких … написано, что силвер, клеймо стоит…цирконы , ну совсем , крошечные, но сверкают на свету… изящная безделица для подарочка…В подарок положили гвоздики - искусственный жемчуг(в руках тут же нагревается, нет прохлады как у натурального)
They look just like in the photo and say they're silver but I'm not sure.
The product corresponds to the description. I liked it very much. Even earrings as a gift sent.
The order came in excellent condition, exactly as in the description. I ordered 19.08., the order came 18.09., the parcel was tracked during the journey. The store put a small gift (earrings). The goods are happy!
Fast shipping, very good quality. Thanks for the gift!
The goods came to Minsk in 8 days, the description corresponds, there is a test, but it is not clear whether it is silver, let us see what happens when wear it, the main thing that would not paint the neck the The store put more gift, earrings, thank you)
Very gently and neatly looks. I did not communicate with the store. Put as a gift more earrings. Thank you!)
Very fine, chique, no need to contact the store.
Very fine and elegant the store shipping gift
Do not communicate with the store remove this question from mandatory!!!!! Or there will always be such an evaluation
Very niiice